Certified Banking Frontline Privacy Professional – Level 1

Overview

What does your frontline understand about data privacy? Do they understand consumer rights and what to do? If a privacy incident occurred, could they recognize it and know what to do? Security and privacy are hot topics and require the frontline to be the first line of defense. Financial institutions should train the frontline on technology, security, and privacy, and this certification program serves to provide a solid foundation in data privacy that all frontline staff need to carry out their day-to-day responsibilities, protecting both the consumer and the institution. Join this certification program to gain privacy knowledge to keep your financial institution and the information in which it is entrusted safe, and the consumer happy.

This coursework will include the following modules: (1) Overview of the data privacy, (2) Quick overview of privacy laws and regulations to support consumers, (3) Overview of the top privacy concerns aimed at frontline staff, and (4) Overview of how to recognize a privacy incident and how to respond.

Learning Objectives

Frontline staff are the most important group in your institution to train in security and privacy because they are the ones servicing the customer, processing the transactions, and interfacing with the consumer. Technology can be difficult, and privacy rules can be confusing. However, the frontline is the most important line of defense where the data battle is waged. Begin to demystify data privacy with certification that will help you:

• Understand the basics of data privacy
• Understand the basics of the laws and regulations that are driving policy and consumer rights
• Gain an awareness of data privacy concerns you want to mitigate for your accountholders
• Determine how to identify a privacy concern
• Determine steps to take if a privacy concern is determined
• Understand what privacy controls are and how each control works to protect information

Audience

Frontline staff or anyone who is accountholder or cardholder facing

Instructor Contact Information

Please note that Dr. Streff’s contact information has changed after the creation of the coursework. Please use this contact information versus the one provided within the coursework.

605-270-4427

[email protected]

drstreff.com