Use Case 2: AI in Small Businesses, Beyond the Buzz: AI Adoption Patterns in SMBs

  • Phil Wofford
  • Level: Intermediate
  • Study time: 30:57
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Small businesses are moving past AI hype and into practical adoption, but the pattern is uneven, messy, and far more operational than most headlines suggest. This session explores where SMBs are actually using AI, what is driving adoption, the barriers holding firms back, and what these trends mean for banks serving small business clients. Attendees will leave with a clear framework for evaluating AI maturity in SMBs, identifying real opportunities, and separating meaningful adoption from empty buzz.